SHIPPING & RETURNS

Effective 18 September 2026

Where I ship

I ship within the United States only. If you are outside the US and would like a piece, get in touch and I will quote shipping for you directly.

Processing time

Processing is the time it takes me to prepare and pack your order. It is separate from transit time.

• Prints — packed and shipped within 3–5 business days.
• Originals — packed and shipped within 5–7 business days.
• Framed or made-to-order pieces — up to 2 weeks. I will say so on the listing if a piece falls into this category.

If I cannot ship within the time above, I will email you with a revised date and the option to cancel for a full refund.

Transit, tracking and cost

• Orders ship USPS with tracking, emailed to you when the package leaves.
• Typical transit is 3–7 business days depending on your location.
• Prints — $9 flat. Originals — $25 flat. Free US shipping on orders over $150.
• All work ships fully insured. Originals require a signature on delivery.
• Prints travel in rigid mailers; originals are corner-protected and double-boxed.

Please check your shipping address at checkout. If a package is returned to me because the address was incorrect, reshipping is charged at cost.

Local pickup

Free local pickup is available in Boulder, CO — choose it in your cart before checking out. I'll email you after your order to arrange a time.

All sales are final

I do not accept returns or exchanges for change of mind. All sales are final.

Original paintings and commissioned work are one-of-a-kind, and prints are made in small runs, so I cannot take work back once it has shipped. Please review the photographs and listed dimensions before ordering. If you have questions about size, color or framing, ask me first — I can send additional photos.

Commissions and custom work are final sale, paid in full before I begin, with a non-refundable deposit.

If your piece arrives damaged

Damage in transit is the exception to the policy above.

• Inspect your piece on arrival. If the outer box is visibly damaged at delivery, note it with the driver or refuse the delivery, and contact me the same day.
• Contact me within 14 days of delivery with photographs of the outer box, the packing materials, and the artwork.
• Keep all original packaging until the claim is resolved. Carriers require physical inspection of the packaging before they will pay an insurance claim.
• Prints: I will send a replacement at no cost, or refund you in full if that print is no longer available.
• Originals: I will refund you in full. If the piece can be restored and you would rather keep it, I can repair it — but only with your agreement.

Lost or stolen after delivery

If tracking shows a package as delivered but you do not have it, I am not able to cover it. Contact me and I will help you open a trace with the carrier.

Cancellations and refunds

• You can cancel any order for a full refund before it ships. Let me know.
• If I cannot fulfil your order for any reason, you receive a full refund including shipping.
• Refunds are issued to your original payment method — within one billing cycle for card payments, within 7 business days otherwise. Your bank may take a further 2–7 business days to post it.

Questions

Use the contact page and I will get back to you as soon as I can. A written copy of this policy is available on request.